Chrysler is taking a new approach to maintain a healthy relationship with its customer base. In order to do that, one of the first parts of their business that is getting a major overhaul is their customer-care services.

The company has already announced earlier this year that they will be expanding their weekend hours to include Sundays. That is an industry first. Weekday hours will also be getting more time with brand-specific customer-care telephone lines. Each of the call centers that the company has are right here in North America.

That’s not all, Chrysler is also asking the dealerships that are in their networks to give customers service hours on Saturdays and to have a Mopar Express Lane service for someone needing a quick fix with their vehicle.

That’s not all, on top of giving customer more hours and access to the means for making sure their vehicle is running safely and smoothly, Chrysler also announced Owner Connect. What the system is is a website where car owners can access details and information on their vehicle at any time as long as they have a web-enable device.

It seems that Chrysler and Mopar are keeping their pulse on what people are needing to keep them loyal. A good approach is by making sure that people thoroughly enjoy dealing with your company as a whole, and offering them more avenues and hours are certainly a good place to start. We here at Bayside Chrysler Jeep Dodge strive to make sure that everyone that walks into the dealership has the best possible experience. Find out for yourself by scheduling a test drive today. Be sure to take a look at the Mopar E-Store while you’re at it. Like us on Facebook and follow us on Twitter to see the list of complete offers and deals at the dealership.

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